Last Updated: August 19, 2026
This Privacy Policy has been updated to reflect the current features of The Laundry Fairy platform, including identity verification, community features, and service liability protections.
The Laundry Fairy ("we," "us," or "our") operates a technology platform that connects customers with independent laundry service providers ("Fairies"). This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our platform, including our identity verification tools, community features, and service workflow technologies.
We collect the following types of information:
We use your information to:
We share your information as follows:
We do not sell your personal information to third parties.
We implement reasonable security measures to protect your personal information, including encrypted data transmission, secure authentication, and restricted access controls. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your data.
User-Uploaded Images: When you upload images to the platform — including profile photos, workspace photos, family photos, order photos, or community post images — you grant The Laundry Fairy a license to display, store, and process those images within the platform for the purposes of providing our services. You retain ownership of your images and are responsible for ensuring you have the rights to upload them. We do not claim ownership of your content.
Avatar Images: To protect privacy, our platform uses AI-generated cartoon avatars as the default for both customers and Fairies in business communications and training flows. Real profile photos, if uploaded, are used only within your own account settings and are not shared with other users unless you explicitly choose to display them on your public profile. The platform may enforce the use of cartoon avatars in certain business-facing contexts to maintain a consistent, privacy-protective brand experience.
Service Photos: Fairies take photos during the service workflow (pickup confirmation, clubhouse safety check, finished laundry, and delivery proof) to provide transparency and accountability. These photos are visible to the customer associated with the order and may be used by the platform for quality assurance and dispute resolution. Customers may request removal of their personal photos by contacting support.
Image Protection: The platform implements technical measures to discourage unauthorized saving or redistribution of images, including disabling right-click save, drag-to-save, and long-press menus on mobile devices. However, we cannot prevent all forms of screenshot or screen recording.
To maintain trust and safety on the platform, Fairies are required to complete an identity verification process before going live. This process includes:
Gov Face Scan Technology: Our verification process may utilize government-compatible face scan technology to compare the submitted selfie against the photo on the government-issued ID. This comparison is used solely for identity confirmation and fraud prevention. Biometric data is processed for verification purposes and is not stored or used for ongoing surveillance. Verification images are retained only as needed for compliance, audit, and dispute resolution, then deleted according to our data retention policy.
Verification submissions are reviewed by platform administrators and may result in approval, manual review, or rejection. Fairies must be approved before they can accept live orders on the radar.
Important Disclosure: The "Fairy Print" fingerprint animation shown during the order completion and decree-sealing workflow is a decorative, animated visual effect only. It is not a real fingerprint scanner. The Laundry Fairy platform does not collect, scan, store, or process any actual fingerprint or biometric data through this animation.
The Fairy Print animation is designed to create a magical, ceremonial experience when finalizing an order. No biometric information is captured at any point during this animation. The animation is purely cosmetic and has no data-collection functionality. Your fingerprint and biometric data are never requested, scanned, or stored by this feature.
The Laundry Fairy platform includes a Community page where Fairies and administrators can publish posts, announcements, featured stories, and images. Content posted to the Community page is publicly visible and may be viewable by other platform users and, in some cases, visitors to the platform.
Your Responsibility: You are solely responsible for the content you post to the Community page. Do not post personal information, sensitive data, or content that violates the rights of others. By posting to the Community page, you grant The Laundry Fairy a license to display, reproduce, and distribute that content within the platform.
Privacy & Liability: The Laundry Fairy is not liable for the content that users post to the Community page. We reserve the right to moderate, remove, or restrict content that violates our Community Code of Conduct or Terms of Service. Hearts, likes, and comments on community posts are visible to other users. If you believe a community post violates your privacy or rights, please contact support to request removal.
The Laundry Fairy facilitates connections between customers and independent Fairy service providers. Fairies are independent contractors, not employees of The Laundry Fairy. While we implement safety measures — including identity verification, clubhouse safety photos, and order documentation — the physical handling of laundry (pickup, transport, washing, drying, folding, and delivery) is performed by the independent Fairy.
Coverage: The Laundry Fairy maintains an insurance policy that may provide coverage for damages, losses, or theft that occur during a laundry pickup or drop-off in connection with an order placed through the platform. This coverage is subject to the terms, conditions, and limits of the applicable insurance policy and is not a guarantee of compensation.
90-Day Investigation Process: Any claim for damages, losses, or theft related to a laundry order must be submitted through the in-app support or review system. Upon receipt of a claim, The Laundry Fairy will initiate an investigation that may take up to 90 days to complete. During this investigation, we will review order documentation, photos, messages, GPS data, and other relevant records. The investigation outcome may result in compensation, partial compensation, or denial of the claim based on the findings and the applicable insurance policy terms.
Limitations: The Laundry Fairy is not liable for damages or losses arising from the independent Fairy's actions outside the scope of the platform's service workflow, or for items that were not properly documented through the platform's photo and tracking systems. Customers are encouraged to use the in-app photo and messaging tools to maintain a record of their orders.
Driving & Transportation: Fairies are responsible for their own vehicle insurance, driving records, and compliance with all local transportation laws. The Laundry Fairy does not verify or guarantee any Fairy's driving record or vehicle insurance coverage.
We retain your account information and order history for as long as your account is active. Identity verification images are retained as needed for compliance and dispute resolution, then deleted according to our retention schedule. If you request account deletion, we will remove your personal information within a reasonable timeframe, except where retention is required by law or for ongoing dispute or claim resolution (including the 90-day investigation period described in Section 10).
You have the right to:
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.
Our platform uses cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. You can control cookies through your browser settings, but disabling them may affect platform functionality.
Fairies are independent contractors, not employees of The Laundry Fairy. Each Fairy is responsible for their own data handling practices in connection with the laundry services they provide. The Laundry Fairy is not responsible for how Fairies handle customer information outside of the platform.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy in the app and updating the "Last Updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or your personal information, please contact us through the in-app technical support feature.